Transitional Facility Operator
Thank you for choosing to complete your training with New Zealand Biosecurity Academy (NZBA). Please find enclosed information you should know when you or your team are completing a training course with us.
Who are New Zealand Biosecurity Academy (NZBA)
New Zealand Biosecurity Academy is part of the Omah Group, a nationwide group of New Zealand owned companies. Our team within NZBA possess significant practical experience in the provision of training and assessment activities for adult learners. NZBA have been approved by the Ministry for Primary Industries to deliver Accredited Person and Transitional Facility Operator training nationally.
Greg Hoskins (NZBA Manager) 021 318 086
Kate Jones (Training Manager) 022 183 0870
Todd Fletcher (Trainer & Learning Resource Developer) 021 383 585
Kylie Skinner (Training Coordinator) 09 447 1998 or 0800 382 436
What to Expect
A major part of the process to gain approval as a TFO is attending a Ministry for Primary Industries workshop.
NZBA offers an approved TFO workshop which promotes and reinforces biosecurity awareness, helps participants understand their legal requirements as an Operator, and gives invaluable assistance with putting biosecurity measures in place at their facility.
The Transitional Facility Operator Course consists of learning activities within a classroom environment. Each course is concluded by a short assessment. Candidates are required to pass the assessment to be approved by MPI.
Duration of Course
The TFO course is 8 hours in duration. Tea, Coffee, morning tea & lunch is provided by NZBA, please inform us if you have any special dietary requirements prior to your course date so we can accommodate this for you.
MPI require you to complete a short assignment prior to the completion of the training course. Please bring this assignment with you, failure to do so will result in you not being able to sit the course and having to rebook.
What to Bring to the Training Course
your completed assignment
a copy of TFGEN Standard, 8 May 2017 (link is within the assignment)
a copy of TFGEN Guidance Document, 9 June 2016 (link is within the assignment)
your Transitional Facility Operating Manual or a copy of the TF Manual template (see p.4).
one of the following IDs: Passport, NZ Drivers Licence, or NZ Firearms Licence
As specified by MPI, training is only provided in English. If English is not the participant's first language, a basic understanding of written or oral English is required. If your organisation has any concerns, please contact NZBA to discuss.
A short written assessment must be completed at the conclusion of the course. You must pass this assessment to be recognized by MPI as a Transitional Facility Operator.
All candidates must:
Obey all reasonable safety instructions of the course facilitator
Not being under the influence of alcohol or drugs
The completion of testing or training is subject to cancellation in the event of unsafe conditions. Our course facilitator will make a decision relating to safety concerns in consultation with candidates.
Respect for Others
More often than not there will be other people being trained with you. Please respect the rights of other people and our facilitators by refraining from:
Inappropriate language, acts or gestures
Harassment of any form
Disruption behavior which impacts others
If you are requested to leave the training / assessment session due to your behavior, no refund of fees paid will occur.
Smoking is only permitted in designated smoking areas by our course facilitator.
Assessment or course start and finish times must be adhered to. Please arrive 5-10 minutes prior to course start time. Latecomers will only be accepted at the discretion of our course facilitator.
Mobile Phones and other Business Tools
Please ensure phones and other communication equipment are switched off during all assessment or training sessions.
If following a verbal warning, or warnings, a candidate continues to fail to adhere to any of the enclosed stated terms and conditions, a reasonable instruction from a course facilitator, the candidate will be requested to leave the assessment/course.
All candidates completing the MPI Transitional Facility Operator Course must make available to the course facilitator at the time of the course either a NZ Drivers licence, Passport, or Firearms Licence. Temporary NZ Drivers licences must be accompanied with another form of photo ID.
Please advise our team (in confidence) before the start of course of any physical or learning difficulties you, or in the case of employers, your employee, may have e.g. difficulty in reading or hearing. If candidates have difficulties during the course they should not hesitate to talk to our team.
Your attendance for the course is confirmed by receipt of this Confirmation Email/Letter. If you are unable to attend the training course, the following cancellation or no show policy applies:
48 hrs+ hours prior to scheduled training date - 100% refund of course fees paid excluding administration fee
24-48 hrs hours prior to scheduled training date - 50% refund of course fees paid excluding administration fee
12-24 hrs prior to scheduled training date - no refund of fees paid, or other non re-funded travel / disbursement costs
Requested to leave training / assessment due to your behavior – no refund of fees
Alternatively, you may choose to rebook to an alternative mutually convenient day/time for training
Should you/your candidate(s) not attend training, without prior notification to NZBA, we offer no refund and payment in full will be pursued. If a course does not reach minimum numbers or, for some other unavoidable reason is cancelled, your fee will be refunded in full.
We are happy to substitute attendees with appropriate warning and as long as they meet any required criteria.
At the sole discretion of NZBA, circumstances which prevent a candidate from completing an assessment or training course will be considered in the provision of refunds.
Where a request for cancellation of services is received a minimum of 24 hrs prior to the intended time/date of services to be delivered, AND a refund of fees is requested, a full refund will be made by New Zealand Biosecurity Services excluding an administration fee of $15 +gst.
The opportunity for re-assessment is available if the candidate doesn’t achieve competence. Please talk to our training team about re-assessment requests.
Complaint / Appeals Procedure
Complaints arising from any course or if you wish to appeal any judgment or finding relating to your assessment please:
Discuss with our assessment / training team at the time.
If you are still not satisfied, appeal in writing within 24hrs to the NZBA Manager, email@example.com
Personal information or business information supplied by customers in training/coaching sessions will be treated as confidential. It will not be disclosed to a third party (excluding MPI) without the client's prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Terms and Conditions
By attending any training and/or assessment conducted by New Zealand Biosecurity Academy, you are agreeing to the above clauses along with our Terms and Conditions