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Course Overview
Learning Outcomes
Content and Delivery
Information for Learners
Health and Safety Courses

NZBA's Leadership and Management courses are designed to give insight to work team members looking to step into new Leadership roles. As well as enhancing existing skills and knowledge of team members who are already in Leadership positions.

About This Course

Course Fee
(Excl. GST)*


There are two Leadership and Management courses: Essentials and Fundamentals.


Each course is 4-hours and *$250 (excl. GST) per person per course. Learners can attend one or both courses - each course may be taken independently of the other or as complementary learning opportunities.

Training is available in-classroom in Albany or Manukau, online via webinar, or at your location by prior arrangement.

Course Overview

Leadership and Management - Essentials:
The Essentials course is designed for people in, or moving into, leadership roles to help them understand how a diverse workplace can help lead to a positive working environment. How understanding different communication styles can help with interpersonal workplace relationships and what positive workplace relationships look like, how to build and maintain them.

Leadership and Management - Fundamentals:
The Fundamentals course is designed for people in, or moving into, leadership roles to help understand the difference between Leadership and Management, and possible issues with moving into a leadership role for the first time. The workshop also covers how to connect with different workplace personalities, the responsibilities of delegation and the leader’s role in workplace conflict.

Learning Outcomes

  1. Factors that influence relationships. Workplace Systems that influence relationships.

  2. Strategies to develop workplace relationships.

  3. Understanding Leadership and the difference between Leadership and Management- Autocratic, Democratic, Bureaucratic and Laissez-faire Leadership styles how and when to use them.

  4. Transactional Leaders and Transformational Leaders.

  5. Challenges and Potential Issues of moving into a leadership role.

  6. Challenges and Potential Issues of moving into a more senior role.

  7. Connecting with your team by understanding the different workplace
    personalities - how they work and how to lead them.

  8. Delegating and the Leadership role.

  9. How to delegate successfully.

  10. What to delegate.

  11.  Impacts of workplace conflict.

  12. Strategies for managing/resolving workplace conflict.

  13. Understanding Cultural Diversity and Cultural Differences.

  14. Written, Visual, Verbal, Non-Verbal Communication.

Content and Delivery

Course content includes:

  • The Diverse workplace

  • Communication

  • Positive workplace relationships

  • Differences between Leadership and Management

  • Challenges and potential issues moving into a leadership role

  • Challenges and potential issues moving into a more senior leadership role

  • Getting to know your team

  • Delegation

  • Conflict and resolution strategies.

Delivery (Essentials or Fundamentals Course):

  • 1x 4-hour classroom or webinar session 

  • One Assessment

Information for Learners

Entry and selection requirements
To be eligible to enrol into this course, all learners must meet, or be able to demonstrate, the following criteria:

  • Be at least 16 years of age

  • Be a New Zealand citizen or permanent resident.

  • Have (or be able to demonstrate ability to meet) a Level 1 qualification or obtain competence in a Level 1 pre-assessment that reflects literacy and numeracy abilities;
    have a minimum of 3 years secondary education.

  • Have achieved a minimum standard of English as demonstrated by a minimum of 8 credits at NCEA Level 1 in English;
    Have (or be able to demonstrate an ability to meet) written and oral English skills equivalent to IELTS 5.5 or higher.

Reassessment and Appeals

Learners are able to re-sit assessments for which they do not achieve competency. If learners wish to re-sit assessments, they will need to contact the Training Coordinator who will arrange for this to take place.

In the event that candidates have a concern about their assessment, we ask that in the first instance, you talk with the trainer or contact the Training Coordinator. The trainer will re-assess the learner in consultation with the NZBA management team. If the learner is still not satisfied following the re-assessment procedure, NZBA will initiate external post-assessment moderation with the appropriate advisory group member for a final assessment decision.


There is one assessment for each of the two courses.


Learners must achieve 100% in all assessment outcomes in order to pass.

Welfare and Guidance

Learners are able to approach the trainer regarding support, guidance and cultural sensitivities.

Treaty of Waitangi / Te Tiriti O Waitangi

NZBA recognises the Treaty of Waitangi as the founding document of New Zealand and seeks to apply the principles of the treaty in our day to day activities.

Upcoming Sessions

Dec 11 - Dec 17














Upcoming Sessions
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