NZBA's Situational and Tactical Communications (SATCom) course provides learners with the skills and knowledge to understand how conflicts may arise and how to have a Safety Mindset to help take care of themselves and those around them.
About This Course
This 4-hour course is intended for employees who are working with the public, especially those required to enforce rules, regulations or laws. But also for anyone who has to deal with difficult people in their professional lives.
Training is available in-classroom in Albany or Manukau, online via webinar, or at your location by prior arrangement.
The Situational and Tactical Communications (SATCom) workshop is intended for employees who are working with the public, especially those required to enforce rules, regulations or laws. But also for anyone who has to deal with difficult people in their professional lives.
Learners will gain skills and knowledge to understand how conflicts may arise and how to have a Safety Mindset to help take care of themselves and those around them. Maintaining a professional focus when it comes to problem solving skills, patience, attentiveness and emotional intelligence is examined along with clear and positive communication skills. Learners will be able to build on their existing Listening and Questions skills through a deeper dive into how these skills can help in conflict situations.
Increased staff safety. This workshop helps businesses meet their legal and moral obligations to minimise potential risk to employees.
Enhanced team confidence. Staff at the frontline will gain and build on the communications skills required for handling conflict situations with the public and other staff members.
Staff will become better at gaining cooperation of clients, allowing them to perform their roles better.
Reduced complaints. Handling potentially hazardous situations well will lead the public to feel they have been treated fairly and with respect, making them less likely to lodge formal complaints.
Enhanced brand. Having a team well trained in effective communication will mean the your team will be both effective and lawful, avoiding problems that cause damage to your public image.
Content and Delivery
Course content includes:
Removing yourself from unsafe situations.
Delivery (Blended Learning):
4-hour classroom or webinar session
Online Discussion Forum
Information for Learners
Entry and selection requirements
To be eligible to enrol into this course, all learners must meet, or be able to demonstrate, the following criteria:
Be at least 16 years of age
Be a New Zealand citizen or permanent resident.
Have (or be able to demonstrate ability to meet) a Level 1 qualification or obtain competence in a Level 1 pre-assessment that reflects literacy and numeracy abilities;
have a minimum of 3 years secondary education.
Have achieved a minimum standard of English as demonstrated by a minimum of 8 credits at NCEA Level 1 in English;
Have (or be able to demonstrate an ability to meet) written and oral English skills equivalent to IELTS 5.5 or higher.
Be able to provide proof of identity. This can be either a Passport or Drivers Licence.
Reassessment and Appeals
Learners are able to re-sit assessments for which they do not achieve competency. If learners wish to re-sit assessments, they will need to contact the Training Coordinator who will arrange for this to take place.
In the event that candidates have a concern about their assessment, we ask that in the first instance, you talk with the trainer or contact the Training Coordinator. The trainer will re-assess the learner in consultation with the NZBA management team. If the learner is still not satisfied following the re-assessment procedure, NZBA will initiate external post-assessment moderation with the appropriate advisory group member for a final assessment decision.
The assessment for this course consists of one assessment.
Learners must achieve 100% in all assessment outcomes in order to pass.
Welfare and Guidance
Learners are able to approach the trainer regarding support, guidance and cultural sensitivities.
Treaty of Waitangi / Te Tiriti O Waitangi
NZBA recognises the Treaty of Waitangi as the founding document of New Zealand and seeks to apply the principles of the treaty in our day to day activities.
Dec 11 - Dec 17