Conflict can be an inevitable part of the workplace environment. It can come out wherever there is potential for disagreement – whether between employees, between employees and management or between employees, suppliers, and customers.
If you've been involved in a workplace conflict, it's easy to feel like you're the only one who has had to go through such horrible work conditions. However, its important to remember that you're not alone. According to FairWay Resolution Limited's research findings into the extent of conflict in New Zealand workplaces, almost one quarter (24 %) of employees had experienced at least one disagreement or argument at work that distracted or prevented them from doing their job, within a 12-month period. There will, most likely, always be conflict in the workplace, so there are two main points we need to address. One; can we learn from it and turn it into a positive? And two, how do we train our work team to get through conflict situations and support each other so team members don’t feel abused, mistreated, upset, anxious or angry. NZBA's ‘Situational and Tactical Communications’ (SATCom) course aims to address these two points. New Zealand workplaces are some of the most diverse and multi-cultural workplaces you’ll find anywhere, so learning about conflict resolution becomes a fundamental skill. Sources of conflict will be as varied as the people involved, and will differ depending on the particular situation and the specific context, but some of the most common include:
Personal differences such as values